BETA SUPPORT
Contact and feedback
During the closed beta, feedback is collected through the person who invited each tester so reports can be connected to the correct account and test session.
What to include
Describe what you were trying to do, the page where it happened, the approximate time and the wording of any error. Do not send passwords, access tokens or unnecessary veterinary documents in a support message.
- Account or sign-in problem
- Document extraction problem
- Incorrect timeline placement
- Report or vet-access problem
- Privacy or deletion request
Clinical concerns
Do not use the beta-support channel for veterinary advice or emergencies. Contact a veterinary practice directly.
Commercial contact
A dedicated business and data-protection contact address will be published before VetNarra opens beyond the controlled beta.